Shipping policy
1. SHIPPING & DELIVERY
Q: DO YOU OFFER SHIPPING WITHIN THE UAE?
A: YES! FREE SHIPPING WITHIN 3 WORKING DAYS. SAME-DAY DELIVERY IS AVAILABLE FOR ORDERS PLACED BEFORE 2 PM (EXTRA FEE APPLIES).
Q: DO YOU SHIP INTERNATIONALLY?
A: YES! WE SHIP WORLDWIDE. INTERNATIONAL SHIPPING FEES AND DELIVERY TIMES VARY DEPENDING ON THE DESTINATION.
2. PAYMENT OPTIONS
Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: BANK TRANSFER, CREDIT/DEBIT CARDS, AND INSTALLMENT PLANS VIA TABBY OR TAMARA.
3. LAYAWAY PLAN
Q: DO YOU OFFER A LAYAWAY PLAN?
A: YES. RESERVE AN ITEM WITH A 30% DEPOSIT AND PAY THE REST OVER UP TO 5 MONTHS—INTEREST-FREE. TERMS APPLY.
4. AUTHENTICITY GUARANTEE
Q: ARE YOUR ITEMS AUTHENTIC?
A: ALL ITEMS ARE 100% AUTHENTIC, SOURCED FROM JAPAN AND TRUSTED CONSIGNORS. WE DO NOT SELL REPLICAS.
5. CONDITION OF ITEMS
Q: ARE YOUR ITEMS BRAND NEW OR PRELOVED?
A: MOST ITEMS ARE PRELOVED OR VINTAGE DESIGNER GOODS. EACH LISTING INCLUDES DETAILED PHOTOS AND CONDITION NOTES.
6. RETURNS & REFUNDS
Q: DO YOU ACCEPT RETURNS?
A: WE ACCEPT REFUNDS OR EXCHANGES ONLY IF:
THE ITEM HAS UNDISCLOSED FLAWS NOT MENTIONED IN THE DESCRIPTION.
THE ITEM IS PROVEN INAUTHENTIC WITH VALID PROOF.
WE DO NOT ACCEPT RETURNS/EXCHANGES IF:
DELAYS ARE CAUSED BY THE COURIER/SHIPPING COMPANY.
THE CUSTOMER CHANGES THEIR MIND AFTER PURCHASE.
CONCERNS ABOUT AUTHENTICITY ARISE DURING TRANSIT (ALL ITEMS ARE GUARANTEED AUTHENTIC).
THE CUSTOMER FAILS TO TRACK OR RECEIVE THEIR SHIPMENT ON TIME.
IMPORTANT:
COMPLAINTS MUST BE MADE WITHIN 24 HOURS OF RECEIVING THE ITEM; OTHERWISE, IT IS CONSIDERED ACCEPTED IN GOOD CONDITION.
CUSTOMERS ARE RESPONSIBLE FOR TRACKING AND CLAIMING SHIPMENTS.
7. RESERVATION POLICY
Q: CAN I RESERVE AN ITEM WITHOUT PAYMENT?
A: NO. A 30% DEPOSIT IS REQUIRED TO SECURE ANY ITEM.
8. ORDER PROCESSING
Q: HOW FAST WILL MY ORDER BE PROCESSED?
A: ORDERS ARE PREPARED THE SAME DAY AND DISPATCHED WITHIN 24 HOURS.
9. STORE & PRODUCTS
Q: DO YOU HAVE A PHYSICAL STORE?
A: NO, WE OPERATE EXCLUSIVELY ONLINE WITH A VALID LICENSE TO SELL.
10. CUSTOMER SUPPORT
Q: HOW CAN I CONTACT YOU?
A: MESSAGE US VIA WEBSITE CHAT OR OUR SOCIAL MEDIA PAGES. WE’RE AVAILABLE DAILY TO ASSIST YOU.
Q: DO YOU OFFER SHIPPING WITHIN THE UAE?
A: YES! FREE SHIPPING WITHIN 3 WORKING DAYS. SAME-DAY DELIVERY IS AVAILABLE FOR ORDERS PLACED BEFORE 2 PM (EXTRA FEE APPLIES).
Q: DO YOU SHIP INTERNATIONALLY?
A: YES! WE SHIP WORLDWIDE. INTERNATIONAL SHIPPING FEES AND DELIVERY TIMES VARY DEPENDING ON THE DESTINATION.
2. PAYMENT OPTIONS
Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: BANK TRANSFER, CREDIT/DEBIT CARDS, AND INSTALLMENT PLANS VIA TABBY OR TAMARA.
3. LAYAWAY PLAN
Q: DO YOU OFFER A LAYAWAY PLAN?
A: YES. RESERVE AN ITEM WITH A 30% DEPOSIT AND PAY THE REST OVER UP TO 5 MONTHS—INTEREST-FREE. TERMS APPLY.
4. AUTHENTICITY GUARANTEE
Q: ARE YOUR ITEMS AUTHENTIC?
A: ALL ITEMS ARE 100% AUTHENTIC, SOURCED FROM JAPAN AND TRUSTED CONSIGNORS. WE DO NOT SELL REPLICAS.
5. CONDITION OF ITEMS
Q: ARE YOUR ITEMS BRAND NEW OR PRELOVED?
A: MOST ITEMS ARE PRELOVED OR VINTAGE DESIGNER GOODS. EACH LISTING INCLUDES DETAILED PHOTOS AND CONDITION NOTES.
6. RETURNS & REFUNDS
Q: DO YOU ACCEPT RETURNS?
A: WE ACCEPT REFUNDS OR EXCHANGES ONLY IF:
THE ITEM HAS UNDISCLOSED FLAWS NOT MENTIONED IN THE DESCRIPTION.
THE ITEM IS PROVEN INAUTHENTIC WITH VALID PROOF.
WE DO NOT ACCEPT RETURNS/EXCHANGES IF:
DELAYS ARE CAUSED BY THE COURIER/SHIPPING COMPANY.
THE CUSTOMER CHANGES THEIR MIND AFTER PURCHASE.
CONCERNS ABOUT AUTHENTICITY ARISE DURING TRANSIT (ALL ITEMS ARE GUARANTEED AUTHENTIC).
THE CUSTOMER FAILS TO TRACK OR RECEIVE THEIR SHIPMENT ON TIME.
IMPORTANT:
COMPLAINTS MUST BE MADE WITHIN 24 HOURS OF RECEIVING THE ITEM; OTHERWISE, IT IS CONSIDERED ACCEPTED IN GOOD CONDITION.
CUSTOMERS ARE RESPONSIBLE FOR TRACKING AND CLAIMING SHIPMENTS.
7. RESERVATION POLICY
Q: CAN I RESERVE AN ITEM WITHOUT PAYMENT?
A: NO. A 30% DEPOSIT IS REQUIRED TO SECURE ANY ITEM.
8. ORDER PROCESSING
Q: HOW FAST WILL MY ORDER BE PROCESSED?
A: ORDERS ARE PREPARED THE SAME DAY AND DISPATCHED WITHIN 24 HOURS.
9. STORE & PRODUCTS
Q: DO YOU HAVE A PHYSICAL STORE?
A: NO, WE OPERATE EXCLUSIVELY ONLINE WITH A VALID LICENSE TO SELL.
10. CUSTOMER SUPPORT
Q: HOW CAN I CONTACT YOU?
A: MESSAGE US VIA WEBSITE CHAT OR OUR SOCIAL MEDIA PAGES. WE’RE AVAILABLE DAILY TO ASSIST YOU.
